Our Call Center Methodology

VOLARO comprehensive Call Center analysis & assessment focuses on six key areas:

• Business Rules and Strategy
• People / HR
• Facilities
• Technology
• Process and Procedures
• Diagnostics

Business Rules and Strategy

VOLARO experts analyze, define, and implement the business rules and strategies that will govern your Call Center’s operations. We approach the analysis process not only in regards to the internal operations of your company and Call Center, but also with an eye to your market placement and specific demands of your industry.

VOLARO team will provide you with a set of processes, procedures, and strategies that will enable you to maximize the business potential of your Call Center

People / HR

In a Call Center, where all transactions are customer-based, the Human factor is the most critical factor. In order to ensure an efficient, optimal Call Center, the people in it must be chosen, trained, and managed carefully and professionally.

VOLARO team will help you define, typify, and train the people you want working in your Call Center

Facilities

Call center facilities have a critical impact on its operation, efficiency and profitability. The structure, configuration, and systems within a Call Center must provide an optimal working environment.

VOLARO team will help you design and build the optimal working environment for your Call Center

Technology

Call Centers can range from relatively simply to highly complex technological environments. These comprehensive systems are comprised of numerous sub-systems that must all be adapted to the specific needs of the organization.

VOALRO team will help you determine your technological requirements, select the appropriate tools and systems, and integrate them into your Call Center

Process and Procedures

Processes & Procedures cover the effective operation of the organization, and provide standardized rules and regulations for optimal Call Center operations.

VOLARO team will help you determine the most effective, cost-effective, and productive policies for optimal operations of your Call Center

Diagnostics

A variety of tools and methods, involving both passive and interactive feedback, to insure that you are constantly informed regarding the performance of your Call Center:

VOLARO team will provide you with tools, systems, and methodologies that will enable you to monitor your Call Center, insure ongoing optimal operations, and implement performance enhancement procedures.