Call Center FAQs


Call Centers / Contact Centers (PBX, CTI, IVR, Dialers – preview / progressive, Voice Authentication)

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Who needs a Call Center?

Who needs a Call Center?

Today, global enterprises face challenges unique to their own industries, as business models and competitive landscapes continue to change and evolve at record speeds. Companies are under intense pressure to reduce costs while still providing excellent service to their valued customers. To succeed in business, all companies providing services must have customer contact options to reach their goals. Call Centers are the turnkey solution for all customer related industries which need to approach customers, achieve and maintain customer’s loyalty and increase profits, while reducing operational costs. VOLARO provide the ideal comprehensive Call Center solutions custom-made to every specific company in every industry.

How to start a Call Center project?

How to start a Call Center project?

To plan a Call Center project that responds to your true needs is a complex and sophisticated process. The formulation and implementation of business rules, concepts and methodologies as well as suitable technologies and human factor are crucial to create the best Call Center solution. Every single detail should be taken into consideration – from site location, through equipment and furniture, to data-communication network, equipment racks, and infrastructure. VOLARO analyzes your real needs, formulates and implement the business rules, concepts and methodologies to create the best Call Center solution for you. VOLARO define Human Resource requirements and standards and guide and train your people. We assemble all Call Center’s components into a Total Integrated Call Center Solution, insuring high-level performance, reduced costs, optimal operations and customer loyalty. Our know-how, expertise and experience enable us to build the optimal comprehensive solution for each client, while exploiting the existing systems and resources, to achieve the optimal and most cost effective solution.

How much does it cost to build / upgrade a Call Center?

How much does it cost to build / upgrade a Call Center?

The optimal comprehensive solution for each client is based on a modular approach. The most cost effective solution should be chosen after assessing the client’s specific needs and exploiting the existing systems and resources. The modular Call Center solution gives the possibility to choose the suitable package, corresponding to the company’s available budget and resources. VOLARO offers modular custom-based solutions tailored to your company’s needs. After determining your technological and operational requirements, selecting the appropriate tools and systems the VOLARO experts integrate them into your Call Center budget and choose the most efficient, cost-effective and productive solution for optimal operation of your Call Center.

What is the appropriate technology for a call center?

What is the appropriate technology for a call center?

Call Centers can range from relatively simply to highly complex technological environments. These comprehensive systems are comprised of numerous sub-systems that must all be adapted to the specific needs of the organization. The initial profound analysis of company’s true needs insure high-level Call Center performance, reduced costs and optimal operations. VOLARO team help you determine your technological requirements, select the appropriate tools and systems, and integrate them into your Call Center. Selecting from a wide range of available tools and technologies – Customer Relationship Management (CRM), Computer Telephone Integration (CTI), Interactive Voice, Response (IVR), Speech Recognition (SR), Voice Verification (VV), Private Branch Exchange (PBX), ACD, Work Force Management (WFM), Knowledge Management (KM), E-mail \ Fax Server (e\FS), Recording System (RS), Measurement tools, and many more – we will help you determine which tools and components will produce the best results for your Call Center.

Who are the suitable personnel for Call Centers?

Who are the suitable personnel for Call Centers?

In a Call Center, where all transactions are customer-based, the Human factor is the most critical one. In order to insure an efficient, optimal Call Center operation, the suitable stuff must be selected, trained, and managed carefully and professionally. VOLARO have the experience and know-how to help you define, typify, and train the people you want working in your Call Center.