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VOLARO Knowledge Management
Enterprises are realising how important it is to "know what they know" and be able to make maximum use of the knowledge. This knowledge resides in many different places such as: databases, knowledge bases, filing cabinets and peoples' heads and are distributed right across the enterprise.
VOLARO offer flagship Knowledge Management platform that provides organization and call centers with the knowledge they need, when they need it.
This information is gathered from a wide variety of sources bringing together all possible information into a central repository allowing for easy retrieval and use of the data.
Our offerd Knowledge Management platform can be considered a super-brain capable of storing knowledge items, linking and relating objects and performing fast information retrieval. The system also enables the faster resolution of service issues and offers tools for monitoring customer service and the organization performance.
VOLARO Knowledge Management platform provides data analysis tools to help managers improve service and aid in decision making. Unlike Customer Relationship Management (CRM) software which handles customer specific information, our Knowledge Management (KM) software provides access to the vast amount of generic information of the company (products, services, pricing models, manuals, etc.) and can thus be used to both service customers and promote sales.
All too often one part of an enterprise repeats work of another part simply because it is impossible to keep track of, and make use of, knowledge in other parts.
Enterprises need to know:
* what their knowledge assets are;
* how to manage and make use of these assets to get maximum return.
Most traditional company policies and controls focus on the tangible assets of the company and leave unmanaged their important knowledge assets.
Success in an increasingly competitive marketplace depends critically on the quality of knowledge which organisations apply to their key business processes.
For example the supply chain depends on knowledge of diverse areas including raw materials, planning, manufacturing and distribution.
Likewise product development requires knowledge of consumer requirements, new science, new technology, marketing etc.
The challenge of deploying the knowledge assets of an organisation to create competitive advantage becomes more crucial as:
* The marketplace is increasingly competitive and the rate of innovation is rising, so that knowledge must evolve and be assimilated at an ever faster rate.
* Corporations are organising their businesses to be focused on creating customer value. Staff functions are being reduced as are management structures.
There is a need to replace the informal knowledge management of the staff function with formal methods in customer aligned business processes.
* Competitive pressures are reducing the size of the workforce which holds this knowledge.
* Knowledge takes time to experience and acquire. Employees have less and less time for this.
* There are trends for employees to retire earlier and for increasing mobility, leading to loss of knowledge.
* There is a need to manage increasing complexity as small operating companies a re trans-national sourcing operations.
A change in strategic direction may result in the loss of knowledge in a specific area. A subsequent reversal in policy may then lead to a renewed requirement for this knowledge, but the employees with that knowledge may no longer be there.