NICE Systems (NASDAQ: NICE) select VOLARO to run NICE Next Generation Enterprise and Security Solutions Seminar

NICE Next Generation Enterprise and Security Solutions Seminar

More then 186 people attend the exclusive seminar to learn more about trends and innovations in managing and mitigating security, safety and operational risks as well as driving maximum business value from your customer Interactions in the Contact Center and Back Office

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NICE  Systems  (NASDAQ:  NICE),  is  the  worldwide  leader  of  intent-based solutions  that  capture  and  analyze  interactions  and  transactions,  realize intent, and extract and leverage insights to deliver impact in real time. NICE’s  offerings  for  the  enterprise  and  security  sectors  serve  three  main needs:  improving  business  performance,  decreasing  financial  risk,  and enhancing   safety   and   security.   NICE   solutions   capture   interactions, transactions   and   video   surveillance   from   multiple   sources,   including telephones, CCTV video feed, emergency services radio communications, emails, chat, social media, and more. They provide valuable insight about the business  or  security  situation  by  applying  real-time,  cross-channel analytics to realize the intent of customers, and criminals such as terrorists or fraudsters, to enable proactive response for real-time impact.

VOLARO is the only representative of NICE in Bulgaria in all aspects such as: localization, communication, implementation, support and many more..

In this seminar address the latest trends in both Arenas: Enterprise and Security.

In the Enterprise Track

NICE delivers tailored solutions for financial firms, contact centers, back office operations and sales and marketing departments. Our solutions capture, analyze and impact customer interactions and transactions in real time, and across all customer touch points, enabling organizations to comply with regulations, optimize operations, boost customer experience, drive revenue growth, fraud prevention, anti-money laundering, brokerage compliance and enterprise-wide case management.

The Enterprise Track will cover the following topics:

  • Multi Channel Interactions Capture
  • Next Generation Quality Management Solution
  • Next Generation Workforce Management Solution
  • Next Generation Interaction Analytics Solution
  • Next Generation Real Time Capabilities Solution for the Contact Center
  • Next Generation Back Office Solution
  • Next Generation Small & Medium business and branches call recording solution
  • Next Generation cross-channel fraud prevention, anti-money laundering, and brokerage compliance Solutions

In the Security Track

NICE Security Solutions capture and record meaningful information from a multitude of sensors and sources, analyze its content, and fuse it to form a common operational picture. NICE solutions enable organizations to implement their response plans, become proactive in real time and collaborate in event resolution. With a 360° understanding of the situation and its management, organizations can then effectively investigate and debrief.

The Security Track will cover the following topics:

Solutions and Trends in:

  • Situation Management
  • Analytic Video Surveillance
  • Incident Information Management
  • Next Gen Emergency Call Management
  • Security Solutions
  • Trunked Radio Recording

The attend came from -Contact Center, Back Office operation, Brokerage Firm, Retail Banking, Insurance, Outsourcer, Utilities, Retail, Travel firm, Health Care, Telecommunication, Public Safety, Public Transport, Airports, Seaports, SafeCity, Utilities, Air Traffic Control, Gaming, Law Enforcement Agencies, Next Gen Emergency Call Management-

The Agenda for the two tracks

09:30 – 10:00


10:00 – 10:30

Introduction opening by VOLARO

Formal Opening by the Mr. Noah Gal – Gendler the Israel Ambassador in Bulgaria

10:30 – 11:00

Introduction to NICE Systems

11:00 – 11:30


Break into 2 tracks

Enterprise Track

Security Track

11:30 – 12:30

Enterprise Offering

11:30 – 13:00

Security Offering

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