NICE Next Generation Enterprise and Security Solutions Seminar
More then 186 people attend the exclusive seminar to learn more about trends and innovations in managing and mitigating security, safety and operational risks as well as driving maximum business value from your customer Interactions in the Contact Center and Back Office
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NICE Systems (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. NICE’s offerings for the enterprise and security sectors serve three main needs: improving business performance, decreasing financial risk, and enhancing safety and security. NICE solutions capture interactions, transactions and video surveillance from multiple sources, including telephones, CCTV video feed, emergency services radio communications, emails, chat, social media, and more. They provide valuable insight about the business or security situation by applying real-time, cross-channel analytics to realize the intent of customers, and criminals such as terrorists or fraudsters, to enable proactive response for real-time impact.
VOLARO is the only representative of NICE in Bulgaria in all aspects such as: localization, communication, implementation, support and many more..
In this seminar address the latest trends in both Arenas: Enterprise and Security.
In the Enterprise Track
NICE delivers tailored solutions for financial firms, contact centers, back office operations and sales and marketing departments. Our solutions capture, analyze and impact customer interactions and transactions in real time, and across all customer touch points, enabling organizations to comply with regulations, optimize operations, boost customer experience, drive revenue growth, fraud prevention, anti-money laundering, brokerage compliance and enterprise-wide case management.
The Enterprise Track will cover the following topics:
- Multi Channel Interactions Capture
- Next Generation Quality Management Solution
- Next Generation Workforce Management Solution
- Next Generation Interaction Analytics Solution
- Next Generation Real Time Capabilities Solution for the Contact Center
- Next Generation Back Office Solution
- Next Generation Small & Medium business and branches call recording solution
- Next Generation cross-channel fraud prevention, anti-money laundering, and brokerage compliance Solutions
In the Security Track
NICE Security Solutions capture and record meaningful information from a multitude of sensors and sources, analyze its content, and fuse it to form a common operational picture. NICE solutions enable organizations to implement their response plans, become proactive in real time and collaborate in event resolution. With a 360° understanding of the situation and its management, organizations can then effectively investigate and debrief.
The Security Track will cover the following topics:
Solutions and Trends in:
- Situation Management
- Analytic Video Surveillance
- Incident Information Management
- Next Gen Emergency Call Management
- Security Solutions
- Trunked Radio Recording
The attend came from -Contact Center, Back Office operation, Brokerage Firm, Retail Banking, Insurance, Outsourcer, Utilities, Retail, Travel firm, Health Care, Telecommunication, Public Safety, Public Transport, Airports, Seaports, SafeCity, Utilities, Air Traffic Control, Gaming, Law Enforcement Agencies, Next Gen Emergency Call Management-
The Agenda for the two tracks
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09:30 – 10:00 |
Registration |
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10:00 – 10:30 |
Introduction opening by VOLARO Formal Opening by the Mr. Noah Gal – Gendler the Israel Ambassador in Bulgaria |
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10:30 – 11:00 |
Introduction to NICE Systems |
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11:00 – 11:30 |
Break |
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Break into 2 tracks |
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Enterprise Track |
Security Track |
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11:30 – 12:30 |
Enterprise Offering |
11:30 – 13:00 |
Security Offering |